1. Acceptance of these terms
By creating an account, signing in, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Service.
2. The Service
MRR Saveturns cancellations into save opportunities. When a customer clicks cancel, an embeddable widget presents a one-question exit survey and a single retention offer beside a visible "cancel anyway" link, and records the outcome in your dashboard. Optional features include Stripe auto-apply of offers, failed-payment dunning, win-back sequences, AI-clustered exit interviews, A/B testing, cohort retention, and customer health scores. We may change or improve the Service over time.
3. Accounts and eligibility
- You must be able to form a binding contract to use the Service.
- You are responsible for safeguarding your account and for all activity under it. Notify us promptly of any unauthorized use.
- You are responsible for your team members' use of the Service and their compliance with these Terms.
4. Acceptable use and compliance commitments
You agree not to:
- Use the Service unlawfully or to infringe others' rights.
- Reverse engineer, resell, or attempt to disrupt or gain unauthorized access to the Service.
- Upload malware or use the Service to harass or deceive.
Because cancellation flows are regulated in many places (for example, "click-to-cancel" rules), the Service is designed to keep a visible "cancel anyway" path available and to present a single retention offer rather than dark-pattern fallbacks. You agree not to configure or modify the Service to hide the cancel path, and you remain responsible for the lawfulness of your own cancellation flow.
5. Your data and your responsibilities as controller
You retain ownership of the data you and your end users submit ("Your Data"). You grant us a limited license to process Your Data to provide and improve the Service. With respect to your end users' personal data, you are the controller and we act as your processor; you are responsible for having a lawful basis and any required notices or consents, and for your own privacy policy. Our handling of personal data is described in our Privacy Policy.
6. Third-party services
The Service integrates with third parties such as Stripe (billing and subscription management), Google (sign-in), email delivery, and LLM providers. Your use of those services is governed by their own terms, and we are not responsible for them.
7. Fees, billing, and refunds
- Paid plans are billed in advance on a recurring basis through our payment processor. Plan features and limits depend on your tier.
- Fees are non-refundable except where required by law or expressly stated by us. You authorize recurring charges until you cancel.
- You can cancel at any time; cancellation takes effect at the end of the current billing period and the Service remains available until then.
- We may change pricing with reasonable advance notice.
8. Intellectual property
We own the Service, including its software, design, and content, except for Your Data. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service. You may not use our trademarks without permission. If you send us feedback, we may use it without obligation to you.
9. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will achieve any particular save rate or recovered revenue.
10. Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold us harmless from claims arising out of Your Data, your use of the Service, your cancellation flow, or your breach of these Terms, to the extent permitted by law.
12. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that creates legal risk or harms others. On termination, your right to use the Service ends and we will delete or return Your Data as described in our Privacy Policy.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. The courts of the State of Delaware, USA will have exclusive jurisdiction over disputes, unless mandatory law in your place of residence provides otherwise.
14. Changes to these terms
We may update these Terms from time to time. We will post the updated version with a new date and, for material changes, give reasonable notice. Continued use after changes take effect means you accept the updated Terms.
15. Contact
Questions about these Terms? Contact privacy@mrrsave.com, or write to MRR Save LLC, 123 Example Street, Wilmington, DE 19801, USA.